Return Policy

At Talitha Gems, I want you to feel confident about your purchase. If an issue comes up, please contact me so I can review it with you. I consider return requests individually, and all returns must be approved before you send anything back.

Be sure to read the 30-days from delivery date warranty policy.

Before You Return an Item

• Pre-approval is required. Contact me for return authorization before shipping your item. Items returned without my approval will not qualify for a refund.
• I cannot accept returns for items damaged by misuse or negligence.
• You are responsible for all return shipping costs.
• Jewelry comes with a limited 30-day warranty from the date of purchase.  Click here for warranty details.
• All lapidary products are final sale and cannot be returned.

How to Request a Return

1. Contact me at Talitha Gems to explain the issue and request return approval.
2. If I approve your return, I will provide shipping instructions and the return address.
3. Package your item carefully to protect it during shipping.
4. Send the item to the address I provide.

Once I receive and inspect your item, I will process the approved return according to this policy.

Product Use and Responsibility

I am not responsible for harm or damage resulting from the use of Talitha Gems products. By making a purchase, you acknowledge and accept this return policy.

Questions?

Please contact me with any questions about your purchase or this policy. I’m happy to clarify the details before you order or help you address an issue afterward.