Return Policy
At Talitha Gems, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes returns may be necessary. Please read our return policy carefully before initiating a return.
Pre-Approval Requirement
All returns require pre-approval from our customer service team. We consider returns on a case-by-case basis to ensure fair treatment for all our customers. Please contact us to request a return authorization before sending any items back.
Important Return Guidelines
- Returns submitted without pre-approval will not be eligible for reimbursement.
- We cannot accept returns for items damaged due to customer misuse or negligence.
- Customers are responsible for all return shipping costs.
- Jewelry items come with a limited 30-day warranty from the date of purchase.
- Lapidary products are final sale and cannot be returned after purchase.
Return Process
- Contact Talitha Gems to request a return authorization.
- If approved, you will receive specific return instructions.
- Carefully package the item to prevent damage during transit.
- Ship the item back to the address provided in the return instructions.
- Once received and inspected, we will process your return according to our policy.
Disclaimer
Talitha Gems is not responsible for any harm or damage resulting from the use of our products. By making a purchase, you acknowledge and accept this policy.
For any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We’re here to help ensure your shopping experience with us is positive and satisfactory.